Frequently asked questions.
What to look for, what to expect and how to get ready for a leak investigation.
What are the signs of a hidden water leak?
An unexplained increase in water use, damp or warm patches, a musty smell, reduced pressure, or running-water sounds when fixtures are off can all be reasons to investigate. A single symptom does not confirm a leak.
Will finding the leak damage my property?
The investigation starts with methods that aim to limit disruption, such as acoustic listening and moisture measurements. Some situations need access to concealed areas. Any proposed access should be discussed with you before work proceeds.
Can you investigate a pool that keeps losing water?
Pool investigations can consider the shell, fittings, and connected plumbing. A bucket test can help compare pool water loss with evaporation before an appointment.
How should I prepare for a visit?
Note when you first noticed the problem, gather recent water-use records if available, and identify accessible shutoff valves. Share any access restrictions and keep the affected area accessible.
What happens after the leak investigation?
You receive an explanation of the observations and the recommended next step. Detection and repair are different scopes of work; confirm what is included when the service is arranged.
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